The Contact Centre Institute of New Zealand (CCiNZ) was established to fulfill the need for a national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.
News & Blog
Oct 18, 2011
Latest News and Blogs
16 May Worchoice Day at CourierPost
Shona MacDonald and her team at CourierPost hosted students from Alfriston and Lynfield Colleges onsite on Tuesday as part of Workchoice Day 2012. Read more ...
11 May Meet our new Committee Member
I’m excited to join CCiNZ as your newest committee member and would like to take the opportunity to introduce myself. Read more ...
11 May 8 Strategies for FCR: Whitepaper & Slides
Amtel and CCiNZ are pleased to attach the presentation and the whitepaper ‘Managing the Customer experience during phone calls using real time word and phrase spotting to influence the outcomes of calls’. Read more ...
11 May How does your call centre rate? Find out now.
Customer Services Audit are offering a quick comparison for your call centre against 400+ centres around the world with their free comparison tool. Read more ...
10 May CCiNZ AGM Annual Report
The past year has been a busy one for CCiNZ with the launch of social media, the website members section and new events. Read the 2012 Annual Report by out-going CCiNZ Chair, Kathryn Starr. Read more ...
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CCiNZ 2012 sponsorships now available
Latest Poll
Contact Centres can be a stressful environment to work in, visit our recent article for Five Ways to Wellbeing guide.
Do you have a policy in place for wellness in your workplace?
