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2018 CCiNZ Conference Exhibitors

Meet our Conference Exhibitors

We extend our thanks to these sponsors and exhibitors who provide services, infrastructure and items essential for us to run our businesses! You can find out more about each of them by clicking on their logos below. 

Our Exhibitors are:

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At Skills, we know that it's all about the customer experience. That's why everything we do - whether it's developing qualifications, or consulting with businesses on their staff development - is geared towards delivering great customer service. We give your staff the skills to give your customers a memorable experience with your brand. 

For more information on what we can do for you visit our stand or our website www.skills.org.nz.

chandler macleod banner

We live, breathe, know and understand Contact Centres in your area and field. We've been in your shoes - on the phones, in the training rooms, pushing targets, smoothing disgruntled customers, putting out fires - even managing a Contact Centre. Our dedicated contact centre team has a combined experience of 40 years working in and recruiting for contact centres. We started working with contact centres when they first started to emerge in New Zealand and have been hooked ever since.  

Moreover we love what we do and would love to help you with your career or your team. Tap into our experience, knowledge and intel - we have the backing of a global brand but the flexibility of a boutique agency. Our team ONLY work on contact centre roles and we have established teams throughout New Zealand that collaborate with all aspects of recruitment including volume recruitment, assessment centre design and facilitation, unbundled services and psychometric assessments. 

We invest in the industry, publishing Contact Centre benchmarking reports that are free to access. These are the only known reports that specifically focus on New Zealand data.   

Our commitment as a provider to you is - be truthful, be transparent, be quick - and be fun to deal with. We can add value of sharing what is happening in your space, within your area because we are in it everyday.    

enghouse interactive_logo

Enghouse Interactive is a leading provider of customer experience technology.  At the heart of our business is the contact centre, which provides opportunities to differentiate your company's service, as well as gain feedback and build customer loyalty. Organisations can maximise the value of their customer interactions using any form of digital or voice communication, making customer experience teams more productive, and leaving more time for proactive customer engagement.  Our products include both cloud and premise-based solutions, giving Enghouse customers the alternatives and flexibility they desire. 

We can show you why our suite of products has allowed over 10, 000+ mid-market and enterprise organisations globally to increase their customer acquisition and retention.  Our solutions have improved both customer service and contact centre operations, while enabling a better understanding of the voice of the customer.

 madison banner 2

You're probably thinking that you've heard it all before and believe recruitment consultants are all the same - impersonal with a one size fits all approach - but we're here to change your mind.

We'd rather get the formalities out of the way as quickly as possible so that we can concentrate on getting to know each other better. If we can understand what makes you tick, we're in a better position to help. We're committed to gaining a deep understanding of your business needs.

As New Zealand's largest recruitment agency, we've been connecting Kiwis for more than 18 years. Our company was built on Contact Centre and Business Support recruitment and today we also recruit across many other industries and functions including IT, Accounting & Finance, Sales and Marketing, Industrial and Executive. We offer full end to end recruitment or unpackaged recruiment solutions for temporary, permanent and contract positions throughout NZ, serviced by our five Madison offices.

Visit us to hear why it's so great to be a part of the Contact Centre industry.

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All organisations seem to be so busy these days that time is at a premium and budgets are squeezed, so training is often last minute, postponed or non-existent. A priority is often placed on systems, processes and product training which means 'the actual way we deal with customers'  - the soft skills in customer service, sales and leadership - can often be overlooked.

LearningPlanet® provides a cost effecitve way to deliver consistent high value soft skills training to all your staff, no matter where they are, in bite sized chunks. Whether it's a five minute daily huddle, a one-on-one coaching slot, a team meeting or a short training session, the resrouces on LearningPlanet® can save you time and get straight to the point.

LearningPlanet® is on stand 1 at the CCiNZ Conference. Come for a quick demo and see all the content available!

  AGC Accelerating_Business_transparent_bg_logo

AGC Networks is one of the world’s largest customer relations specialists and business process outsources. In New Zealand, we provide end-to-end enterprise CIM (Customer Interaction Management) solutions, including voice application technologies, IVR & Speech, Web, Chat, Mobile and Social, CRM, and integration services. We support some of the country’s most well-known brands, and take pride in building long-term partnerships with our customers.

 atlas gentech - ccinz 

SENNHEISER distributed by Atlas Gentech

Contact Centres are the beating heart of any organisation's customer engagement. They aim to increase their competitive edge so that the Contact Centre Agent's performance becomes critical. The goal of ultimate performance cannot be achieved without the correct tools. Sennheiser has a range of professional contact centre headsets that meets the future with the ultimate in communication tools.

Visit the Atlas Gentech stand at the conference to discover how we can give you the tools to help drive your Contact Centre's performance to the next level.

CLOUD FACTORY powered by Atlas Gentech

Discover why moving to cloud telephony is a smart decision for any New Zealand business and how you can manage, monitor and report with ease using our Cloud Factory's Contact Centre Suite. Cloud Factory is an Atlas Gentech brand and we are a nationwide provider of technology solutions with over 30 years experience. Hosted locally, our Cloud Factory solution is also backed by international powerhouse Ericsson-LG Enterprise.  We will also be showcasing the latest Contact Centre solutions from Sennheiser Enterprise Headsets and Lifesize Video Conferencing solutions.

Read how our solutions can help drive your Contact Centre performance to the next level.

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In the fast-paced world of contact centres, keeping track of agent performance and customer satisfaction is essential.   Cogent with Liquid Voice can help your business enhance the customer experience during every interaction. 

From transcription to omni channel recording, speech analytics to PCI compliance, Cogent’s Liquid Voice solutions work in both traditional and IP environments and are tested and accredited by the world’s leading manufacturers of telephone systems (including Alcatel, Avaya, Cisco, Mitel, Skype for Business and NEC)

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contactSPACE is innovative cloud contact centre software that helps organisations consolidate their technology systems and improve their customer engagements using AI assisted, data-driven process improvement that’s delivered through a comprehensive and reliable multi-channel platform.


Whether it’s improving Customer Experience (CX) Delivery or improving outbound contact and conversions, contactSPACE takes all the technical complexity away, empowering your teams to focus on your important business outcomes rather than another technology system. 

 

creditsoft solutions

Creditsoft Solutions offers powerful, intuitive, and cost effective tools that support customer communication, verification and service. We offer contact, tracing, payment, reporting and analytic solutions that redefine the way businesses operate. We ensure that you stay connected to your customers and offer a lifetime of support for our products. 

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FAQ Bot is an AI-powered chatbot to answer the simple questions that otherwise place a load on your customer service staff - 24x7. It is a "bot as a service" on an affordable monthly subscription. 

FAQ Bot can also run conversational calculators and sign up forms to capture leads and make it easier for your customers to interact with you. It can even hand tricky questions over to a human. Analytics dashboards provide insight into your customers' questions, sentiment and needs. 

FAQ Bot can be branded, customised and easily integrated into your ecommerce website. It works great on mobile, desktop, Messenger and more. 

See a demo and find out more at our conference stand or chat to us at nzwww.faqbot.nz

tc anz 

Fiji is a natural trade partner for New Zealand and is now globally recognised as a premier near-shore partner for New Zealand and Australian companies seeking the numerous advantages for outsourcing their back-office, business process outsourcing and/or contact centre function to the "Hub of the Pacific." Major global companies including Mindpearl, Pacific Centrecom, Packleader Pacific and others are providing state-of-the-art contact centre and BPO services direct from Fiji to service clients across the globe.  

Outsourcing and contact centre businesses already established in Fiji are servicing a global and sophisticated client base including customers such as Lufthansa, Swiss Airways, DHL Express, Harmoney, Kiwi.com, Malaysia Airways, Home Direct, iSelect.com.au plus major clients in sectors across telecommunications, insurance, utilities and banking.  

We encourage you to contact the Fiji Trade Commission located in the PwC Tower, Auckland CBD, and also visit our website, www.investinfiji.today  for further information and discuss how we can help you partner with Fiji for business success. 

Ph (+64) 9 363 2743

Genesys logo_July_2017

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

 Come visit our stand for a live demo and talk with our product experts. www.genesys.com/anz 

Jabra GN_BrandMark_RGB_300ppi

Jabra intelligent audio solutions company that lets you hear more, do more and be more than you ever thought possible. For people who listen and talk for a living, our extensive range of high quality, professional contact centre headsets let you be more efficient, increase your productivity and unlock the power of conversation. 

Make sure you visit the Jabra stand at the 2018 CCiNZ Conference to see our newest range, the Jabra Engage Series, engineered to be the most powerful professional wireless headset! 

 tcn logo

TCN, Inc.is a worldwide leading cloud provider in contact centre technology offering an All-In-One Cloud Communication Solution with Redundant Connectivity and access to Multichannel Customer Experience services, Business Analytics, Artificial Intelligence, Seamless Integration, and fully Disaster Recovery & Business Continuity ready. For more information about TCN's core features and what makes us different, visit au.tcnp3.com

 

   
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet