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Jul 18, 2017

7 Reasons Why You Should Improve Your Public Speaking

Click here to find out why you should work on your public speaking skills.

   
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Jul 12, 2017

How You Learn is How You Live

One of the secrets to happiness and success is becoming a lifelong learner. Read this interesting blog on learning styles and lifelong learning. Click here.

   
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Jul 04, 2017

What A Coaching Conversation Should Look Like

As Team Leaders and Contact Centre Managers, we want to continuously develop our teams through coaching. Want to be a great coach? Read this blog by clicking here.

   
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Jun 23, 2017

The Future of Work - Preparing NZ's Contact Centres

Chandler Macleod and CCiNZ recently held a well-attended event to discuss the future of work for the contact centre industry. Labour MP, Jacinda Ardern, was guest speaker. Click here to read more.

   
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Jun 19, 2017

Madison and CCiNZ Event on Motivating Teams

Last month, Madison and CCiNZ ran a networking event on the topic of motivating teams. It was well attended and proved to be a very interesting and interactive session! Read Kerrie Gregory's blog here.

   
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Jun 19, 2017

Self Service: The Changing Nature of the Contact Centre

If you're thinking about investing more on self-service, this is an interesting blog to read. Click here. 

   
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Jun 06, 2017

Become A Master Coach

We usually think of a great leader as a master coach as well. Here's an interesting blog on how to become one. Click here.

   
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May 31, 2017

Stop Trying to Motivate People

As leaders, we constantly focus on motivating our staff. Are we doing it right, though? Find out by clicking here.

   
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May 29, 2017

How Leaders Create The Reliability Advantage

Check out this post on Reliability! Click here.

   
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May 25, 2017

Contact Centre KPIs... Are you setting the bar high enough?

Most of us in the contact centre industry are very metric-driven. Service KPIs help us ensure customer satisfaction. However, are we setting it high enough? Read this blog by Allison Wilson. Click here

   
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May 05, 2017

Omnichannel: the future of just about everything

Ever wondered what the word "omnichannel" actually means? Have a read of this blog written by Micah Solomon. Click here.

   
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Apr 28, 2017

Transforming Good Sales Reps into Great Ones

Are salespeople born or made? Read this blog written by Stuart Croft on how to transform your sales reps and hone their skills even more! Click here.

   
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Apr 27, 2017

Higher Profits or More Customers

Does your company want higher profits or more customers? Read this interesting blog by Shep Hyken. Just click here.

   
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Apr 10, 2017

What's the latest from Nadene?

Wondering what Nadene has been up to? Check out her blog on the events she has been busy with as General Manager of CCiNZ! Click here.

   
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Apr 04, 2017

The Importance of Employee Autonomy

The case for giving employees autonomy in how to carry out their work has been backed up by psychological and management research for more than half a century. It may surprise you just how strong the case is—until you look in the mirror and think about what you would require to do great work face to face with customers every day. Read more of MIcah Solomon's blog by clicking here.

   
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