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Mar 04, 2019

8 Blended Call Centre Skills Agents Need to Succeed

It's a bit of a call centre yin yang. Read this interesting blog by clicking here.

   
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Feb 12, 2019

14 Essential Skills for Every Call Centre Agent - What to Look For

This blog published by one of our industry partners, contactSPACE, discusses what makes a perfect contact centre agent. Click here.

   
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Feb 01, 2019

Contact Centre Predictions 2019

Here's an interesting blog from our sponsor, Enghouse Interactive, on what to possibly expect in 2019. Click here.

   
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Jan 24, 2019

5 Leadership Trends That Will Dominate 2019

Would you loke to focus this year on your leadership capablities? Click here to learn how.

   
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Jan 17, 2019

Want To Change an Important Habit?

Gretchen Rubin shares some tips and strategies on how to change habits. Click here.

   
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Dec 17, 2018

Mental Health Advice

Some of us don't deal well with mental stress caused by work, personal relationships and even Xmas shopping! Read this interesting advice from Gavin of Madison. Click here.

   
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Dec 04, 2018

Employment Market 2019: Our Predictions

Click here to read what the 2019 employment market may look like, as gathered from the Madison team of recruitment specialists!

   
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Nov 30, 2018

Delivering Sparkling Service Throughout the Christmas Period

Want to continue providing great service during the busy season? Click here.

   
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Nov 16, 2018

23 Contact Centre Predictions for 2019

Interesting predictions from a panel of experts from callcentrehelper.com! Click here.

   
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Nov 01, 2018

You Can't Delegate Leadership

Have a read of this insightful blog by Oscar Dunn of Madison. Click here.

   
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Oct 25, 2018

What a Self-made Billionaire Does First Thing Every Morning

Mark Cuban starts his mornings always doing this... Click here.

   
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Oct 19, 2018

What Does Excellent Customer Service Mean To You?

You might relate to what this blogger has shared about customer service. Click here.

   
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Oct 02, 2018

An Overview of AI in New Zealand

Here are some interesting insights shared by Madison's Christian Brown on how AI is doing in New Zealand. Click here.

   
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Sep 27, 2018

Contact Centre Inductions: What You Need To Know To Be Successful

Click here to learn some helpful tips on running your inductions..

   
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Sep 10, 2018

The Future of Work in a Digital World

When we think of the future, we think of technology... But is it actually what will disrupt our future careers? Read more of this blog written by one of our sponsors, Madison's Mallory Mason. Click here.

   
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet