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Jan 15, 2018

Identifying Risk of Turnover in your Contact Centre

Gartner has published an article promoting the use of "voice-of-customer best practices to voice-of-the-employee initiatives." These help contact centre managers consolidate worker feedback and promptly act on it. Read more by clicking here.

   
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Dec 13, 2017

Top 5 Tips to Cope with Customer Service this Christmas

Need some tips on keeping your customer satisfaction scores high even during the stressful Christmas season? Click here.

   
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Dec 05, 2017

When Agreement is Disagreeable: 4 Keys to Leading Your Team

Check out this blog and find out whether you are being clear in communicating to your team. Click here. 

   
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Nov 28, 2017

My Experience at the 2017 APCCAL Conference

One of our 2017 CCiNZ Awardees, Laura Pretty, wrote about her experience at the 2017 APCCAL Conference. Read her blog by clicking here.

   
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Nov 21, 2017

Take off your mask and speak from your heart

Sometimes when we're not fully prepared, we open up more... Read this interesting blog by clicking here.

   
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Oct 31, 2017

4 Traits Leaders Can Learn from Dogs: The Fido Factor

A very interesting blog! Click here.

   
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Oct 19, 2017

Put The Love Back In Leadership

Read this blog on how to lead with love. Click here.

   
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Oct 05, 2017

Find A Common Mission to Engage Employees

David Harder, author of The Workplace Engagement Solution: Find a Common Mission, Vision and Purpose With All of Today's Employees, believes that it is up to the leaders to create an enthusiastic culture and loyal customers. Read more here.

   
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Sep 19, 2017

How Servant Leaders Achieve Better Results

We sometimes come across the words "servant leaders" and hear it linked with other words such as "high performance teams." Read this interesting blog on how such leaders produce better results. Click here.

   
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Sep 04, 2017

The #1 Thing that Should Keep Leaders Up at Night

Did you see the movie "Hidden Figures?" This blog talks about finding people like Katherine. To read more, click here.

   
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Aug 29, 2017

CCiNZ 2017 Site Visits

Claire Jones, Continuous Improvement Manager for WooHoo, wrote about the site visits organised by CCiNZ and held the day before the conference. Read her blog by clicking here and check out the pictures here.

   
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Aug 08, 2017

What Motivates Getting Things Done

Successful people often use their negative emotions to achieve their goals. Read more of this interesting blog here.

   
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Aug 02, 2017

5 Roles of Great Change Leaders

"The only constant is change." - Heraclitus. In this fast-paced and evolving world, leaders need to manage change well. Read this interesting blog to learn how to become great at it. Click here.

   
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Jul 18, 2017

7 Reasons Why You Should Improve Your Public Speaking

Click here to find out why you should work on your public speaking skills.

   
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Jul 12, 2017

How You Learn is How You Live

One of the secrets to happiness and success is becoming a lifelong learner. Read this interesting blog on learning styles and lifelong learning. Click here.

   
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