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Jul 09, 2018

The Phone is Dead, Long Live the Phone

Check out this interesting blog written by Ian Moyse and published on UCToday. Click here.

   
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Jun 29, 2018

The Four Key Principles of the Customer Experience

Getting these four things right will help a contact centre redesign their customer's experience. Read more by clicking here.

   
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Jun 29, 2018

The Four Key Principles of the Customer Experience

Getting four things right will help a contact centre get the customer experience right! Read this blog by clicking here.

   
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Jun 19, 2018

The use and impact of Social Media in the Contact Centre

This blog shares some tips for a social media strategy that impacts customer service. Click here to read more.

   
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Jun 12, 2018

Never Stop Learning

Stay relevant and keep on learning. Read more of this blog here.

   
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Jun 08, 2018

The Challenge of Being A New Contact Centre Manager

Here's some great advice for new managers, published on the callcentrehelper.com. Click here.

   
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Jun 05, 2018

How to Inspire Contact Centre Agents to Improve their Performance

This is something we all want to do, right? Find out how by clicking here.

   
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May 25, 2018

The Hardest Skill of All for Managers to Learn and Build

To be a great leader, you need many skills. Read this insightful blog by clicking here.

   
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May 23, 2018

How to Build an A Team

Read this interesting blog on building an A team and learn to become the boss people love to work for. Click here.

   
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May 17, 2018

5 Steps to World-Class Customer Service

Check out this article on how you can provide world-class customer service. Click here.

   
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Apr 06, 2018

Customer Service Words and Acronyms

Need help decoding language used in the call centre? Read this.

   
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Apr 06, 2018

Develop the Leader Habit

Master the skills to lead. Read the blog by Skip Prichard here.

   
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Mar 28, 2018

2 Tips to Assist Customer Service Efforts on Social Media

Consumers are now looking to social media to get assistance because they feel that it helps resolve issues quicker. FInd out some tips to manage this channel by clicking here

   
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Mar 22, 2018

Use your Staff Meeting for Peer to Peer Coaching

Here's a tip to help us do constant coaching at work... provide opportunities for peer to peer coaching! Read more here.

   
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Mar 15, 2018

Customer Service is Infuriating

Read this other perspective on customer service. Click here.

   
The Skills Organisation Chandler Macleod OCG Consulting Enghouse Interactive Madison Recruitment Learning Planet