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Jul 02, 2019

Aim Higher: How to Lead with Joy

What about your job gives you joy? Read this interesting blog by clicking here.

   
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May 30, 2019

CCiNZ Mentor Programme Blog

One of our committee members, Shahnaz Rustomjee, was kind enough to write a blog about our mentoring programme. Click here.

   
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May 23, 2019

Aligning Operational Metrics with your Customer Service Goals

It's important to know which metrics are relevant in your contact centre that helps drive company success. Read more of this interesting blog here.

   
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May 16, 2019

Tips for Using LinkedIn to Generate More Leads and Face to Face Meetings

Ever wondered how you can use your LinkedIn membership more? Click here.

   
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May 13, 2019

The Rise of Chatbots: How AI is Changing Customer Service

Read this blog about how the rise of aritificial intelligence is affecting customer service. Click here.

   
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Apr 10, 2019

How to Speak Up in a Meeting and When to Hold Back

Interesting read... click here.

   
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Mar 29, 2019

How to Attract and Retain The Best People

All of us go through the ups and downs of recruitment... Read this interesting blog by clicking here.

   
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Mar 25, 2019

Your Adherence Goal Might Be Harming Your Contact Centre

Adherence is a KPI that contact centre managers often work with, however, it usually makes staff unhappy. How do you create a balance? Read more by clicking here.

   
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Mar 04, 2019

8 Blended Call Centre Skills Agents Need to Succeed

It's a bit of a call centre yin yang. Read this interesting blog by clicking here.

   
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Feb 12, 2019

14 Essential Skills for Every Call Centre Agent - What to Look For

This blog published by one of our industry partners, contactSPACE, discusses what makes a perfect contact centre agent. Click here.

   
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Feb 01, 2019

Contact Centre Predictions 2019

Here's an interesting blog from our sponsor, Enghouse Interactive, on what to possibly expect in 2019. Click here.

   
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Jan 24, 2019

5 Leadership Trends That Will Dominate 2019

Would you loke to focus this year on your leadership capablities? Click here to learn how.

   
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Jan 17, 2019

Want To Change an Important Habit?

Gretchen Rubin shares some tips and strategies on how to change habits. Click here.

   
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Dec 17, 2018

Mental Health Advice

Some of us don't deal well with mental stress caused by work, personal relationships and even Xmas shopping! Read this interesting advice from Gavin of Madison. Click here.

   
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Dec 04, 2018

Employment Market 2019: Our Predictions

Click here to read what the 2019 employment market may look like, as gathered from the Madison team of recruitment specialists!

   
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet