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Sep 19, 2017

How Servant Leaders Achieve Better Results

We sometimes come across the words "servant leaders" and hear it linked with other words such as "high performance teams." Read this interesting blog on how such leaders produce better results. Click here.

   
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Sep 04, 2017

The #1 Thing that Should Keep Leaders Up at Night

Did you see the movie "Hidden Figures?" This blog talks about finding people like Katherine. To read more, click here.

   
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Aug 29, 2017

CCiNZ 2017 Site Visits

Claire Jones, Continuous Improvement Manager for WooHoo, wrote about the site visits organised by CCiNZ and held the day before the conference. Read her blog by clicking here and check out the pictures here.

   
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Aug 08, 2017

What Motivates Getting Things Done

Successful people often use their negative emotions to achieve their goals. Read more of this interesting blog here.

   
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Aug 02, 2017

5 Roles of Great Change Leaders

"The only constant is change." - Heraclitus. In this fast-paced and evolving world, leaders need to manage change well. Read this interesting blog to learn how to become great at it. Click here.

   
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Jul 18, 2017

7 Reasons Why You Should Improve Your Public Speaking

Click here to find out why you should work on your public speaking skills.

   
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Jul 12, 2017

How You Learn is How You Live

One of the secrets to happiness and success is becoming a lifelong learner. Read this interesting blog on learning styles and lifelong learning. Click here.

   
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Jul 04, 2017

What A Coaching Conversation Should Look Like

As Team Leaders and Contact Centre Managers, we want to continuously develop our teams through coaching. Want to be a great coach? Read this blog by clicking here.

   
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Jun 23, 2017

The Future of Work - Preparing NZ's Contact Centres

Chandler Macleod and CCiNZ recently held a well-attended event to discuss the future of work for the contact centre industry. Labour MP, Jacinda Ardern, was guest speaker. Click here to read more.

   
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Jun 19, 2017

Madison and CCiNZ Event on Motivating Teams

Last month, Madison and CCiNZ ran a networking event on the topic of motivating teams. It was well attended and proved to be a very interesting and interactive session! Read Kerrie Gregory's blog here.

   
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Jun 19, 2017

Self Service: The Changing Nature of the Contact Centre

If you're thinking about investing more on self-service, this is an interesting blog to read. Click here. 

   
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Jun 06, 2017

Become A Master Coach

We usually think of a great leader as a master coach as well. Here's an interesting blog on how to become one. Click here.

   
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May 31, 2017

Stop Trying to Motivate People

As leaders, we constantly focus on motivating our staff. Are we doing it right, though? Find out by clicking here.

   
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May 29, 2017

How Leaders Create The Reliability Advantage

Check out this post on Reliability! Click here.

   
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May 25, 2017

Contact Centre KPIs... Are you setting the bar high enough?

Most of us in the contact centre industry are very metric-driven. Service KPIs help us ensure customer satisfaction. However, are we setting it high enough? Read this blog by Allison Wilson. Click here

   
The Skills Organisation Chandler Macleod OCG Consulting Enghouse Interactive Madison Recruitment NZ Print Learning Planet