Membership Information Sign In

Customer Service Basics are Timeless

Today’s new buzz words in the world of customer service are “customer engagement” and  “ customer centric”. The concepts are very valid and important to create a relationship with the customer. But as I read the articles I can’t help but think these are just new phrases for the same old stuff that has been around forever. It is all a reminder that we are in business for one reason – to service and sell the customer. The customer holds all the cards and the customer rules. Seems pretty basic.

Read more of this entertaining blog written by Lisa Ford! Click here

Comments (0)

Write comment
You must be logged in to post a comment. Please register if you do not have an account yet.

busy
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet