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Enghouse Interactive 'Stories From The Front Line' Webinar - Details


Enghouse Interactive 'Stories From The Front Line' Webinar Details: Where: New Zealand
Date: Wed Oct 25,2017
Time: 2:00 pm -3:00 pm

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Real-life stories from contact centres large and small... and the opportunities behind them. 

Enghouse Interactive invites you to join us as Steve Miller, Managing Director at absol, shares some of his most interesting and valuable experiences as a customer experience professional.

With over 20 years in contact centre leadership and consulting, some of Steve’s front line stories have to be heard to be believed! He moves on from the good, the bad and – frankly – the scary, to define the critical attributes of a successful omni-channel customer experience centre.

Customer experience design, workforce planning, interaction processes, contact centre technologies, quality evaluation practices and business performance optimisation all feature in this value-packed forty minute webinar.

Bring a question?

If you have a contact centre challenge question you’ve always wanted to ask, include it with your registration for this webinar and Steve will try to include it in the session.

Register here

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