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Customer Service Vs Customer Experience - Details


Customer Service vs Customer Experience Details: Where: Christchurch
Date: Tue Nov 27,2018
Time: 4:00 pm -6:00 pm

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Customer Service vs Customer Experience – why does the difference matter?

Do you know the practices required for your organisation to be a leader in customer experience?

We will explore the differences between Customer Service and Customer Experience, and the benefits an organisation-focus on customer experience can deliver for customers, staff and shareholders.

Workshop agenda 
We’ll share success stories and ideas on how you can change the conversation within your organisation. Ideas on how to:

Change conversations with your business colleagues to help them understand the difference between Customer Service and Customer Experience, and the value of having a customer experience strategy.

Ensure that your wider business colleagues understand that it takes every team across the organisation to deliver what’s most important to customers, to see a meaningful change in customers’ perception of your brand.

Speakers 
Sue Atkins and Mark Macdonald, from Connections Ltd, will be presenting best practice ideas and approaches, as well as facilitating the workshop discussion. 

Sue is 1 of 750 people globally who are Certified Customer Experience Practitioners.

About Connections 
Connections are a team of experts specialising in customer experience, channel development, and operational efficiency. They work alongside their clients to build solutions that reflect best practice and will work best in each organisation. They help embed new ways of working to deliver a legacy of better results. 

Venue: Christchurch City Council, 53 Hereford Street, Christchurch. Please sign in at reception. 

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