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Customer Crisis Management, Wellington - Details

Customer Crisis Management, Wellington Details: Where: Wellington
Date: Thu Mar 28,2019
Time: 4:00 pm -7:00 pm

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Come and hear the Customer Experience Manager and Contact Centre Team at the Greater Wellington Regional Council talk about how they managed the "Busastrophe" in Wellington from a customer perspective.

What we did to ensure customers were heard and what they were telling us both on the ground via our "Ambusadors" and through the contact centre, and what was used to help make improvements.

This will also include a tour of the GWRC Contact Centre at Level 2, 15 Walter St, Te Aro.

Registration options:

Member Free Registration
Non Member $ 35.00
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