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2017 CCiNZ Conference Exhibitors

Interested in Being an Exhibitor?

Interested in being an Exhibitor at this year's conference?

The 2017 CCiNZ Conference preparations are underway and we are looking forward to more attendees and exhibitors joining us this year!

Have a read of the Exhibitors Pack here

   

Meet our Conference Exhibitors

We extend our thanks to these sponsors and exhibitors who provide services, infrastructure and items essential for us to run our businesses! You can find out more about each of them by clicking on their logos below. 

Our Exhibitors are:

skills logo_master_tagline_cmyk jpg

At Skills, we know that it's all about the customer experience. That's why everything we do - whether it's developing qualifications, or consulting with businesses on their staff development - is geared towards delivering great customer service. We give your staff the skills to give your customers a memorable experience with your brand. 

chandler macleod banner

Chandler Macleod specialise in the Business Support, Accounting and Finance and Contact Centre recruitment market. We have established teams in Auckland, Wellington and Christchurch.

Sourcing candidates: We utilise a range of sourcing methods to identify a 'best in market', this includes our comprehensive Database and a mix of Social Media, Research and Sourcing, specialist Job Boards and relevant Online Forums. 

Our BestFit™ Consultants are trained in BestFit™ Selection which provides our consultants wih the skills to make excellent selection decisions in conjunction with you.   

enghouse interactive_logo

Enghouse Interactive is a leading expert in customer communications. At the heart of our business is the contact centre, which provides opportunities to differentiate your company's service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that's agile enough to quickly and efficiently respond to customers from any channel, at any time. Our unique omni-channel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Click here to watch the Greater Wellington Regional Council video case study. 

madison banner 2

You're probably thinking that you've heard it all before and believe recruitment consultants are all the same - impersonal with a one size fits all approach - but we're here to change your mind.

We'd rather get the formalities out of the way as quickly as possible so that we can concentrate on getting to know each other better. If we can understand what makes you tick, we're in a better position to help. We're committed to gaining a deep understanding of your business needs.

As New Zealand's largest recruitment agency, we've been connecting Kiwis for more than 18 years. Our company was built on Contact Centre and Business Support recruitment and today we also recruit across many other industries and functions including IT, Accounting & Finance, Sales and Marketing, Industrial and Executive. We offer full end to end recruitment or unpackaged recruiment solutions for temporary, permanent and contract positions throughout NZ, serviced by our five Madison offices.

Visit us to hear a little from last year's CCiNZ conference attendees on why it's so great to be a part of the Contact Centre industry.

  phoneplus

Phone Plus is a contact centre with heart.  Whether you are a powerful recognised brand, a Government department or a medium to small enterprise, Phone Plus can deliver the quality and customer excellence that you and your customer expect.  As an outsourced partner, we have a proven track record of dlivering what we promise and we put our heart and soul into everything we do - Just ask one of our many happy customers!

With our team working 24/7 we can complement your own contact centre team or alternatively, we can be your own dedicated contact centre service team.  Come and visit us at our stand to find out how we can help you achieve your goals.

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LearningPlanet® is an online tool providing video learning and training modules across four countries. LearningPlanet® helps improve your productivity and confidence through sales, service and leadership skills in bite size videos and short training modules.
The one-minute videos help you learn a specific technique and the 30 minute training modules help you learn a complete topic. There are ten minute videos which are alternatives to the 30 minute modules that can be run in team meetings or watched as individuals. 
These modules and videos come with a workbook to help refresh on previous training and embed learning. A quiz for each module also helps to test the retention of the details. The library is updated monthly with new content and allows training at your fingertips for a 'just in time' training solution and for use as a pinpoint coaching tool.
LearningPlanet® helps build the confidence and skills of your staff members as it provides on-going training and refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

NZ-print-logo

We are commercial printers that specialises in complex print jobs.

We have the capacity to manage all jobs: from digital to offset, from large runs to the one-off. Our print staff are some of the most skilled, patient and understanding professionals in the industry. We assure you that whatever you throw at us, we will deliver on time and to an exceptional standard.

 atlas-gentech-logo ccinz

Contact Centres are the beating heart of any organisation's customer engagement. They aim to increase their competitive edge so that the Contact Centre Agent's performance becomes critical. The goal of ultimate performance cannot be achieved without the correct tools. Visit the Atlas Gentech stand at the upcoming CCiNZ Conference to discover how we can give you the tools to help drive your Contact Centre's performance to the next level.

Discover why moving to cloud telephony is a smart decision for any New Zealand business and how you can manage, monitor and report with ease using our Cloud Factory's Contact Centre Suite. Cloud Factory is an Atlas Gentech brand and we are a nationwide provider of technology solutions with over 30 years experience. Hosted locally, our Cloud Factory solution is also backed by international powerhouse Ericsson-LG Enterprise.  We will also be showcasing the latest Contact Centre solutions from Sennheiser Enterprise Headsets and Lifesize Video Conferencing solutions.

Read how our solutions can help drive your Contact Centre performance to the next level.

Circle Logo

Circle Consulting and Software is proudly a Kiwi owned company. For over 20 years we have been delivering solutions that transform organisations customer engagement outcomes.

We move quickly and provide quality outcomes at a fair price enabling you to focus on your customers, not the technology, with thought leadership, quality design, integration, implementation and support services representing Verint Workforce Optimisation, Vocalcom TotalCloud Contact Centre platform and a range of other Contact Centre technologies.  

Our customer base includes Government, Banking, Insurance and Utilities across Australasia.  Visit our website www.circle-consulting.co.nz and come and see us at Conference to experience the Circle difference. 

 clear facilities

At Clear Facilities we work with you to provide safer, healthier work environments for you and your teams. We use a new, non-toxic, antimicrobial coating technology to prevent the spread of illness and germs, creating healthier team working environments. We help organisations prepare for seasonal outbreaks of illness such as influenza, or larger global events such as the 2009 H1N1 'swine flu' pandemic. We do this by applying our antimicrobial product to touch point surfaces and workstations throughout a building or contact centre floor. We also provide our unique antimicrobial hand sanitiser, which coats hands for 24 hours to prevent germs from spreading. 

Cogent and_Liquid_Voice_combined_logo

In the fast-paced world of contact centres, keeping track of agent performance and customer satisfaction is essential.   Cogent with Liquid Voice can help your business enhance the customer experience during every interaction. 

From transcription to omni channel recording, speech analytics to PCI compliance, Cogent’s Liquid Voice solutions work in both traditional and IP environments and are tested and accredited by the world’s leading manufacturers of telephone systems (including Alcatel, Avaya, Cisco, Mitel, Skype for Business and NEC)

We look forward to meeting you at stand 2 at the CCINZ Conference.  

contactspace cmyk

contactSPACE is a cloud-based contact centres solution which helps organisations improve the outcomes of their client interaactions as well as eliminate the operational complexities which have plagued call centres for decades. The customers' reliance on costly I.T. infrastructure has been eliminated as contactSPACE requires little more than an internet connection and a headset. 

ContactSPACE has successfully shifted the focus from the technology to the operation of the contact centre.

Frontstage BYP

Frontstage Interiors . . . the Professional Interior Design and Bespoke Furniture Company. Our company creates spaces that are designed and furnished with purposeful interior furniture.

From your Office Call Centre design layouts through to your installation – or maybe you just need some extra items or would like to add fresh appeal in your current office spaces – we can help you.

We would love to look after your Company and make your offices fresh, functional and inspiring places to work!

Genesys logo_July_2017

Genesys® powers 25 billion of the world’s best customer experiences each year. 

Come and visit our stand to learn more. www.genesys.com/anz

Jabra GN_BrandMark_RGB_300ppi

Jabra intelligent audio solutions let you hear more, do more and be more than you ever thought possible. For people who listen and talk for a living, our extensive range of high quality, professional contact centre headsets let you be more efficient, increase your productivity and unlock the power of conversation. 

 tcn logo

TCN, Inc.is a worldwide leading provider of cloud-based call centre technology servicing Global Call Centres, BPOs, Banking, Education, Newspaper, Credit & Collections, Automotive, Medical, Insurance, Non-Profit Organisations, etc. TCN's complete Cloud Features includes but is not limited to IVR, IVM, Auto Dialler, Inbound & Outbound, ACD/PBX, Call Distribution, Workforce Optimisation, and more. These tools were designed specifically to enhance your organisation's enterprise dialling strategies, automated messaging, enterprise call routing, simplify integration & scripting and agent management tools. For more information, visit au.tcnp3.com

thetalogo 

Boost your customer contact centre engagement experience with intelligent automation through chat bots, better contact and opportunity management with CRM (Customer Relationship Management) solutions, and gain greater customer insights using advanced analytics.

Established in 1995, Theta is a technology consultancy with offices in Auckland, Wellington, and Christchurch.

We help organisations transform their businesses with technology. We design, deliver and support solutions across four key areas – analytics, software development, business solutions and systems management. Our team of 200 experienced professionals work with our customers to get projects across the line and get them right. We deliver smarter solutions, together.

Visit us at Booth 9, find out more here or call us on 0800 4 THETA

   
The Skills Organisation interactive intelligence Chandler Macleod OCG Consulting Enghouse Interactive Madison Recruitment NZ Print
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