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Mar 19, 2019

Cyber criminals increasingly favouring 'low and slow' stealth attacks

There has been increasing prominence of malware with crypto mining payloads and banking trojans. Read more of this article published in reseller.co.nz by clicking here.

   
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Mar 11, 2019

Vodafone NZ Seeking Job Cuts

As published in reseller.co.nz, Vodafone NZ is asking almost all staff if they want redundancy. This is in line with the plan to list the company in the stock market next year. Read more by clicking here.

   
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Mar 01, 2019

Telcos bet on connecting everything to recoup 5G costs

Telcos are spending a lot to provide higher data speeds for customers. However, the costs are also going up for them. Read more of this from reseller.co.nz by clicking here

   
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Feb 25, 2019

Jabra Ramp Up ANZ Call Centre Presence

Audio equipment manufacturer, Jabra, is expanding its ANZ call centre presence following the appointment of Atlas Gentech as its official NZ enterprise distribution partner. Read more from contactcentreworld.com by clicking here.

   
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Feb 12, 2019

2 degrees aims for robotic process automation

2 Degrees is putting a focus on automating most of its activities and processes. Have a read of this article published in reseller.co.nz by clicking here.

   
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Jan 24, 2019

Many Would Rather Talk to an App than a Person

According to Vodafone boss, Jason Paris, more self-service and automation options are in the works. Read more of this article from the NZ Herald by clicking here

   
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Jan 17, 2019

Weird Calls to Auckland Council Hotline

Recently, NZ Herald published this article which is surely something all contact centres experience as well - weird and random calls. Read it here.

   
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Jan 08, 2019

Call Recording Reviews - What to Buy for your Business in 2019

How do you choose a call recording strategy/system to meet current demands? These usually include compliance, speech analytics and the cloud. Click here to find out.

   
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Dec 21, 2018

Vodafone taps IBM Watson to speed up online queries

TOBi, the chatbot, which is powered by IBM Watson, is the latest member of the Vodafone family. It aims to provide customers quicker and more efficient service by responding to simple queries. Read more by clicking here.

   
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Dec 17, 2018

Soul Machines launches Digital DNA

Pretty soon, more companies will be using digital humans.Soul Machines has been collecting a gene pool to make it easier to create such digital assistants. Click here to read more.   

   
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Dec 04, 2018

Most Innovative Agency 2018 is Madison!

We would like to congratulate one of our sponsors, Madison, for recently winning the award for "Most Innovative Agency 2018" at the Sara Awards - The SEEK Annual Recruitment Awards. The awards recognise the work of industry leaders and best practice, as chosen by a panel of expert judges. We are proud to have Madison as a CCiNZ sponsor and industry partner!

   
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Nov 27, 2018

How to tell which IoT predictions to pay attention to

Here's a useful article that can assist us when assessing vendors... Click here. 

   
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Nov 15, 2018

Microsoft is building an army of AI Partners in NZ

Microsoft has rolled out an educational campaign targeting AI practice. Read more of this article from reseller.co.nz. Click here.

   
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Nov 06, 2018

Inside NZQA's Digital Transformation....

Getting culture right, challenging the norm... Digital transformation is the buzz word nowadays and NZQA's Lukasz Zawilski shares how they rise to the challenge. Click here for more.

   
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Nov 01, 2018

Apple Dumps Auckland Call Centre

Apple has cancelled its contract with Concentrix, which will affect more than 100 jobs. Read more by clicking here.

   
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Oct 19, 2018

Booster tops the table for Kiwisaver customer engagement

The annual FMA Kiwisaver Report 2018 has ranked Booster first for engagement in helping members make a choice in which funds to invest in. Read more of this article published in Scoop Business. Click here.

   
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Oct 08, 2018

UFB Connections Surge as Kiwis Go Unlimited

More than half a million homes and businesses now have high-spoeed fibre-optic internet connections, according to Reseller News. Click here to read more. 

   
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Oct 02, 2018

Kiwi partners ready to capitalise as HP rolls out device-as-a-service

HP has launched device-as-a-service (DaaS) in NZ, designed to simplify how businesses source, support and manage IT. Read more by clicking here.

   
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Sep 27, 2018

New Tools from IBM and Google highlight trust issue in AI

This article published in Reseller News discusses the risks that AI might present and how to lessen those risks. Click here to read more.

   
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Sep 19, 2018

CCiNZ Mentor Programme Launched

A huge thanks to all our sponsors, members, exhibitors, and the rest of you who supported and attended our 2018 CCiNZ Conference! The overall feedback was wonderful and we are grateful that all our speakers did a wonderful job in sharing their insights on how to survive in the contact centre industry! We also received quite a few queries regarding our Mentor Programme so, as promised, more info can be found here. We look forward to seeing you in more CCiNZ events!  

   
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Sep 04, 2018

Nigel Latta will talk about....

Our 2018 CCiNZ Conference keynote speaker, Nigel Latta, has provided us a teaser on what he will be discussing...

Human beings weren't really designed for change. Most of our time here on this little blue-green planet has been a much simpler, much less complex affair. For a long time, there were no staff meetings, no building inspectors, no talent shows and no smart phones. We were born, we hunted, gathered, reproduced, hunted a bit more, and died.

Our lives are far more different and, in fact, they're even far more different than that of our parents. In this globalized, hyper connected, market driven world that we all live in now, it's not about whether you like change or not, because the truth is it's change or die. Constant change and adaptation is the only way businesses can survive now, and so bringing all the people in that business along with the change is fundamentally important.

In this presentation, I'll show you what all this has to do with ukuleles and helicopters, how neuroscience can explain why change is often so difficult, and provide a few simple pointers so you can help the people you're travelling with to survive and thrive in a world where contant change is the key to everything. 

We are so excited to hear more on the 14th of September! Book now by clicking here.

   
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Aug 31, 2018

Kiwi Business Confidence Dips to Decade-Low

Read this piece of news published in reseller.co.nz. Click here.

   
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Aug 27, 2018

How talking machines are taking call centre jobs

They aren't physical robots but actually intelligent software which may replace contact centre agents in the near future. Read this interesting article by clicking here.

   
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Aug 20, 2018

Police Emergency Call Staff Fear Being Penalised by Sick Leave Formula

This article, published on stuff.co.nz, talks about police emergency call handlers being worried over the system used to work out the impact of their sick leaves. Click here to read more.

   
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Aug 14, 2018

Customer Service Index: How NZ Industries Fare on the Satisfaction Front

Check out this interesting news bit from the Herald. Click here.

   
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Aug 01, 2018

Cloud Service Providers Accelerate Their Growth

While other parts of the internet economy continue to be challenged, cloud computing is at a high. Read more of this article published on Reseller News. Click here.

   
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Jul 24, 2018

Microsoft let millions more people work in their underwear!

Got your attention? Read more by clicking here.

   
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Jul 11, 2018

ANZ Unveils New Virtual Assistant

ANZ has a virtual assistant called Jamie. Check out this news article from the NZ Herald. Click here.

   
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Jul 02, 2018

Facebook, AWS seek changes to New Zealand Privacy Bill

Facebook director of policy for Australia and NZ, Mia Garlick, has suggested changes to the Bill's proposed mandatory data breach notification rules. Read more of this news published on www.reseller.co.nz by clicking here.

   
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Jun 25, 2018

Cove sells NZ's first insurance policy via chatbot

Auckland based Cove Insurance has sold what is believed to be New Zealand's first insurance policy by a chatbot. Cove is initially offering this chatbot experience through Facebook Messenger. Read more by clicking here. 

   
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Jun 19, 2018

Czech Bank Introduces Voice Biometrics for Call Centre Customer Authentication

Finextra published this news of a Czech Bank using voice biometrics. The banks' customers no longer need to worry about answers to security questions and the like. Will NZ banks soon follow suit? Read more here.

   
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Jun 12, 2018

Innovative Customer Experiences in a Laundromat

Innovation can happen anywhere, even in a Napier laundromat! Read this piece of interesting news by clicking here

   
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Jun 05, 2018

Gov't Launches Nationwide Sexual Harm Helpline

The Minister of Social Development, Carmel Sepuloni, has said that Safe to Talk He pai ki te korero will give people the opportunity to seek free. anonymous and confidential support. Read more of this article publishe in contactcentreworld.com  by clicking here

   
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May 23, 2018

Medical Assurance Society Gains Clean Bill of Health with Promapp

Medical Assurance Society (MAS), a NZ membership-based society that provides a range of financial and business advisory services, has started to deploy Promapp's cloud-based business process management software to support its business transformation programmes.Click here to read more.

   
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May 17, 2018

VoiceFoundry Expands Global Deployment of Amazon Connect Services

VoiceFoundry, a principal provider of cloud-based contact centre solutions, announced that it is now expanding services for Amazon Connect to Australian and New Zealand businesses. Read more by clicking here.

   
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Apr 05, 2018

150M Under Armour MyFitnessPal accounts breached

The stolen data includes account user names, email addresses and scrambled passwords for the popular MyFitnessPal mobile app and website. Read more here.

   
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Mar 28, 2018

Probe Group Enters Agreement to Acquire Salmat Ltd's Contact Business

Click here for media release from Probe.

   
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Mar 22, 2018

Small Contact Centre, Big Outcomes

Student Job Search Aotearoa has a Wellington-based contact centre that's punching well above its weight - connecting student candidates with potential employers. This article was published on nzbusiness.co.nz and you can read it by clicking here.

   
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Mar 15, 2018

Man allegedly called 'f***wit' in customer service blunder

A salesman has allegedly been recorded calling a customer an expletive over the phone after thinking he had hung up. Read more of this story from NZ Herald by clicking here.

   
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Mar 08, 2018

No Customer Service Centre Closures

Contrary to reports in the New Zealand Herald, Auckland Council is not closing customer service centres. Read more by clicking here.

   

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