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Oct 05, 2012

Great Outcomes and Fifth Quadrant announce business partnership

Managing Directors of Fifth Quadrant and Great Outcomes announced today that a new business
partnership has been agreed between the two companies. Fifth Quadrant, the foremost Service
Strategy and Analyst organisation in Australia will partner with Great Outcomes, the leading New
Zealand contact centre consultancy.

Read more: Great Outcomes and Fifth Quadrant announce business partnership

   
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POSTED ON
Jul 02, 2012

Wellington Pilot Launches Contact Centre Graduates

This week, 20 previously unemployed people will embark on new careers, when they graduate from a Wellington pilot designed to provide entry level skills for roles in the New Zealand contact centre industry.

Read more: Wellington Pilot Launches Contact Centre Graduates

   
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POSTED ON
Jun 05, 2012

Kiwi Software Company Sells for $40.5m

New Zealand contact-centre specialist Zeacom has been snapped up by Canadian software company Enghouse Systems for US$30.6 million (NZ$40.5m).

Read more: Kiwi Software Company Sells for $40.5m

   
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May 19, 2012

CCiNZ Award winners 2012

2012 CCiNZ WINNERS ANNOUNCED...
 

CCiNZ are pleased to announce the 2012 CCiNZ Contact Centre Award Winners and wish to congratulate them all!

CCINZ 2012 CONTACT CENTRE MANAGER OF THE YEAR - OVER 50 SEATS
Samir Castello - ANZ

CCINZ 2012 CONTACT CENTRE MANAGER OF THE YEAR - UP TO 50 SEATS
Ben Lowe - FlexiGroup NZ

CCINZ 2012 CONTACT CENTRE TEAM LEADER OF THE YEAR
Fleur Evans - Meridian Energy

The winners were announced at the CRM Contact Centre Awards dinner held on Friday 14 September 2012 at the SKYCITY Convention Centre in Auckland.

“We were very pleased to receive so many high calibre entries again this year from contact centre professionals around the country for these awards,” said Nadine Gavigan, chair, CCiNZ. “I would like to congratulate the winners and wish them well.”

The judges were looking for individuals who made the most significant contribution to support, educate and engage their Contact Centre; who met or exceeded key performance objectives and who continually strives to strengthen the Contact Centre's role and strategic value within their organisation and the wider industry. 

   
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POSTED ON
Apr 26, 2012

NZ based webinar series launched for Contact Centre professionals

The recent Contact Centre Survey 2012 forges the topics of the forthcoming webinar series by the Contact Centre Institute of New Zealand (CCiNZ) in partnership with Amtel Communications.

Read more: NZ based webinar series launched for Contact Centre professionals

   
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POSTED ON
Apr 17, 2012

SAP and GSN to deliver contact centre in the cloud

SAP AG (NYSE: SAP) today announced a new partnership with Global Speech Networks (GSN), a leading cloud contact centre provider in Australia and New Zealand (ANZ), reinforcing SAP’s commitment to Cloud and best of breed contact centre solutions.

Read more: SAP and GSN to deliver contact centre in the cloud

   
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POSTED ON
Nov 01, 2011

CCiNZ launches new Members Section

CCiNZ has launched a new members-only section of their website today, which provides members with access to best practice information, tools, techniques, competitions and much more.

Read more: CCiNZ launches new Members Section

   
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POSTED ON
Oct 18, 2011

2012 CCiNZ winners

CCiNZ are pleased to announce the 2012 CCiNZ Contact Centre Award Winners and wish to congratulate them all!

CCiNZ 2012 CONTACT CENTRE MANAGER OF THE YEAR - OVER 50 SEATS
Samir Castello - ANZ

CCINZ 2012 CONTACT CENTRE MANAGER OF THE YEAR - UP TO 50 SEATS
Ben Lowe - FlexiGroup NZ

CCINZ 2012 CONTACT CENTRE TEAM LEADER OF THE YEAR
Fleur Evans - Meridian Energy

The winners were announced at the CRM Contact Centre Awards dinner held on Friday 14 September 2012 at the SKYCITY Convention Centre in Auckland.

“We were very pleased to receive so many high calibre entries again this year from contact centre professionals around the country for these awards,” said Nadine Gavigan, chair, CCiNZ. “I would like to congratulate the winners and wish them well.”

The judges were looking for individuals who made the most significant contribution to support, educate and engage their Contact Centre; who met or exceeded key performance objectives and who continually strives to strengthen the Contact Centre's role and strategic value within their organisation and the wider industry.

 Make sure you check out photos of the awards evening

award winners 2012 website

 

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