Asia Pacific Contact Centre Report

The APCCAL Chairman opening comments in the chairmans report 2010 - 2012 reads "It is my pleasure to serve as Chairman of APCCAL and to present my report that covers the period from October 2009 through November 2012. During the past two years, we have continued to enjoy membership growth with Contact Centre Institute of New Zealand (CCiNZ) joining us"

To read the full report click here