News
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Jan 15, 18Datacom recently announced that they have entered into a 3-year contract with Australia's Department of Home Affairs to provide client…Read more... -
For those in the contact centre industry, the Erlang Formula is a familiar word used especially in workforce management. Read…Read more...
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Although this happened in the UK, it was very much a trend that also occurred worldwide. Read more by clicking
Articles
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This is an article published in callcentrehelper.com which we thought would be just as useful for our CCiNZ…Read more...
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This is a whitepaper from Interactions on how customer prefrences for technology and channels continue to evolve. Click…Read more...
Blog
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Gartner has published an article promoting the use of "voice-of-customer best practices to voice-of-the-employee initiatives." These help contact centre managers…Read more...
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Need some tips on keeping your customer satisfaction scores high even during the stressful Christmas season? Click here.Read more...
