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Situations Vacant

Welcome to the CCiNZ Situations Vacant page.

This page allows members and non-members to advertise their vacancies for free.  To advertise, please send advertisement and logo to info@ccinz.org.nz.

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Service Centre Manager, Masterton

crs
CRS Software Limited (CRS) is New Zealand’s leading provider of farm management software. They are best known for their Cashmanager Rural software, which is used by over 10,000 farmers and businesses throughout NZ and Australia and which in aggregate manage revenues in excess of $10b and estimated debt of more than $30b.
Reporting to the GM SaaS, the Service Centre Manager leads and motivates a team responsible for servicing and retaining CRS’s existing clients by ensuring they provide excellent client experiences at every touchpoint, both inbound and outbound. 
You will be tasked with leading transformation throughout the team, acting as a clear mentor, leading by example, and encouraging behaviours essential to the delivery of objectives.  You will facilitate and promote an environment of continuous improvement and will instil the appropriate balance of service and sales culture within the team to ensure services are valued by clients and create value for the organisation. 
Key to your success will be your ability leverage the insight derived from reporting, client experience monitoring and complaints resolution to deliver support to other CRS teams which results in improved outcomes in client KPIs.
This is an exceptional opportunity for an experienced service centre manager to join a growing and evolving organisation at a pivotal time in their transformation journey. 

Read more: Service Centre Manager, Masterton

 

DuluxGroup – Customer Service Team Leader - Wellington

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The Company
From the front gate to the back fence, DuluxGroup products are at work. ASX listed, DuluxGroup is home to some of Australia and New Zealand’s most recognised and trusted brands, many of which date back generations. As custodians of those brands, DuluxGroup protects and builds on that heritage by investing strongly in consumer research, marketing, innovation and people.
Our iconic brands: Dulux, Selleys, Yates, Cabot's, B&D, Parchem, ATA and Lincoln Sentry have been woven into the fabric of the communities where we operate. Our employees are united by a shared set of values, which underpins the way we meet our strategic objectives and ultimately deliver on our core purpose. Driven by these values, DuluxGroup people continue to find smarter, market leading solutions for consumers and our retail and trade customers.
The Role
As an accomplished Customer Service Team Leader, you will be responsible for driving customer service and operational excellence within our Customer Service Centre based in Gracefield, Lower Hutt.  Our Customer Service Centre has approximately 37 staff, your team will contain approximately 10 team members. Providing a range of services such as customer contact, order keying, product and technical support for New Zealand and Australia, the centre is the lynchpin in our service offering to both our internal and external customers. 
With a proven ability to lead and motivate a diverse range of experienced people, you will act as a strong thought leader who can drive innovation and positive change throughout the customer service team. You will enjoy being hands on and involved, whilst having the demonstrated capability and experience to drive changes to enhance growth. 
Your responsibilities will also include but not limited to:
Deliver award winning customer service
Lead, motivate, inspire and encourage staff to meet and exceed level agreements
Deliver effective and efficient call centre operations compliance 
Identify and deliver continuous improvements (People, Process and Technology)
Manage staff engagement, attrition, recruitment and performance

Read more: DuluxGroup – Customer Service Team Leader - Wellington

 
 

Tools of the trade

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